THE LATEST NEWS ABOUT YOUR CLUB
CEO Message – 14th December 2021
Good afternoon members
My final address for 2021. Where has this year gone?
The last couple of months have been as challenging a time as I can remember for many reasons, however put simply, COVID 19 and Public Health Orders.
From Wednesday the 15th December 2021, we are finally released of all the COVID restrictions that we have had to endure along with our members and community during this pandemic. We will be able to welcome all members, guests and visitors regardless of vaccination status. The only requirement will be signing in via our Infosign system at reception, all other Public Health Order measures will no longer be required by the Club to operate, it will be like attending the club pre-COVID.
We will continue to operate the Club under a COVID safety plan, where all of the hygiene measures that you have become accustomed to will still be employed by our diligent staff. As detailed further in this email, on our website and social media, the club has a lot of activities and promotions for our valued members to enjoy at your club and save a dollar as well throughout December and January.
The Club has been able to provide valuable financial support to some very worthy organisations in the last month with the following groups receiving grants from member funds:
- Murwillumbah RSL Sub Branch $14,000 – veteran welfare and support.
- Burringbar School of Arts Hall $1,800 – replace a solar inverter
- Murwillumbah Legacy $2,000 – provide support to War Widows UKI
- Technology Centre $2,000 – IT equipment
Total funding $19,800.
On behalf of the Board of Directors and staff I would like to wish you and your families a Merry Christmas and a Happy 2022.
CEO MESSAGE – 28th SEPTEMBER 2021
Dear members and visitors
We are pleased to announce that the 7 day Stay-at-Home-Orders have been lifted and the club will open from 10.00am Wednesday 29th September.
While both myself and club staff are excited to be operational once again, we ask you to kindly bear with us as we slowly begin to bring our services and promotions back online.
At this stage of the NSW reopening road map for all businesses, we are limited to 1 person per 4 square metres of floor space. To access the club, all patrons must comply with the following entry requirements:
- Wear a Face Mask. Masks may only be removed once patron is seated for dining or consuming a beverage, or whilst in the outdoor gaming area
- Sign-in to the venue for contract-tracing purposes via QR code. Members please also produce your membership card
Rivers Dining Bar and Restaurant re-opens for dining from 11.00am, Thursday 30th September. Bookings can be made with verifiable contact details via The Fork or by ringing the club on 02 6672 1388.
Club promotions not recommencing as yet are: Trivia, Big-Day-In, Bingo, Raffles and Birthday Bash. We will keep you posted as to when we are able to reintroduce them.
For full details on all club activities, please continue to monitor this space or our Face Book page: https://www.facebook.com/MbahServicesClub.
CEO MESSAGE 21ST SEPTEMBER 2021
Please be advised that the club will be closing at 5.00pm this afternoon, Tuesday 21st September. This is in compliance with the 7 day Stay-at-Home-Orders announced today at 11.00am. We thank you for your patience during this time.
We are all in this together and as we comply with this directive, I feel for all of our valued members. Please stay safe at home whilst we are in this lockdown.
At this stage, the snap lockdown period is for 7 days. We will communicate with you again as soon as the restrictions have been lifted and we are able to open our doors again.
All club facilities are closed during this time, We will not be operating takeaway food and all club promotions, with the exception of our Online Community Raffle, will be frozen until we are able to open again.
CEO MESSAGE 10TH SEPTEMBER 2021
Good afternoon Members,
It is with a sense of relief that advise your club will be re-opening on Saturday 11th September 2021, having almost completed our second lockdown in eighteen months for a total of 98 days closed. Our staff are eager to get back to the club and provide great customer service in a COVID safe environment.
As you may appreciate it is very difficult to pivot a large business on short notice, unfortunately our governments provide little notice on when they change the Health Orders that the club must operate within. To that end, the club’s re-opening will be cautious and measured. A number of changes that you should be aware of:
- Masks must be worn inside the club whilst standing and moving around.
- Masks are not required when drinking and eating or in our outdoor gaming room or outdoor balcony
- Venue and room limits will apply to conform with the 1 person per 4 square meter rule indoors and 1 person per 2 square meters outdoors.
- Members, guests and visitors will be required to QR Code sign in and our reception staff will help with that process. There is no requirement to prove vaccinations at this point.
Trading Hours for the first two weeks back
Saturday 10am till 9pm
Sunday 11am till 6pm
Monday 10am till 7pm
Tuesday 10am till 8pm
Wednesday 10am till 9pm
Thursday 10am till 9pm
Friday 10am till 9pm
Rivers Bar and Dining trading hours, night time takeaways order online or phone reception
Saturday 11am-2pm & 5:30pm – 8pm
Sunday – Closed. (11am from 26th Sept)
Monday 11am – 2pm
Tuesday 11am – 2pm
Wednesday 11am – 2pm & 5:30pm – 8pm
Thursday 11am – 2pm & 5:30pm – 8pm
Friday 11am – 2pm & 5:30pm – 8pm
Our promotional activities will be introduced slowly over the coming weeks and I encourage members to keep an eye out for updates via email, Facebook, our website or call reception on 6672 1388 and our staff will be able to answer your queries.
Supporting Our Community
I’m pleased to inform our members of our community work during this lockdown. We have increased our supply of ‘Heat and Eat’ meals to the Murwillumbah Community Centre from 50 to 75 meals per week, meeting an increasing demand for this service. We have also been supplying meals to our staff that have been stood down during this current lockdown. Our first two Community raffles have raised over $700 to be shared by Murwillumbah Legacy and the Murwillumbah Hospital Auxiliary, along with injecting $2,000 of ‘Why Leave Town’ eftpos cards to support the local business community. Our next Community Raffle will be drawn on Friday, 17th September 7.00pm and tickets can be purchased via https://www.raffletix.com.au/?ref=tab7w Proceeds raised will go to our 225 Regional Cadet unit.
I would like to thank on behalf of the Board and our members, the Club’s loyal staff members whom have had to endure opening the club on short notice twice along with having to shut the club down on even shorter notice twice. The professionalism that our staff have displayed throughout this pandemic has been outstanding.
14TH AUGUST 2021
STATEWIDE LOCKDOWN FOR 7 DAYS FROM 5.00PM, SATURDAY 14TH AUGUST 2021
Please be advised the club will be closed for 7 days fom 5.00pm tonight. We have just received this notification as a part of the COVID-19 prevention measures in a Public Health Order, taking effect today, and it applies to the whole of NSW.
For our valued members wishing to socialise with us during these uncertain times, we realise this will be an inconvenience, but our compliance with this directive will ultimately prove beneficial for our staff, members, and the whole community. We thank you for your patience during this time.
At this stage the snap lockdown period is due to end at midnight Saturday 21st August. Please stay safe and healthy during this time. We will communicate with you again as soon as the restrictions have been lifted and we are able to open our doors again.
All club promotions will be frozen until we are able to open again. Please do not hesitate to contact us via return email if you have any questions regarding this closure. We will endeavour to answer them in a timely manner.
Welcome to another edition of the INNER CIRCLE.
The Club building works continue at a good pace and are on schedule to finish mid-July. The finished product will be well worth the inconvenience, particularly our function and lounge rooms that have had to bear the brunt of the disruptions. Below are a few photos for the benefit of members.
The Club’s entry into the Perfect Plate competition is “Chicken Bahia”, as depicted in the photo (right). Our competition dish has been our number one selling dish in Rivers Dining over the last three weeks. To our members that have purchased this dish and voted, please accept our heart-felt thank you. Our catering team is very proud of this dish and rightfully so.
The NSW government’s Dine and Discover vouchers are valid until the 31st July 2021, our venue is registered for you to redeem the dining vouchers, our staff are more than happy to assist you either at Reception or in Rivers Dining. Do not miss out on using these vouchers.
We will be trialing a new ordering platform in Rivers Dining, from the middle of June onwards. This will allow our members and guests to order and pay for any item on our menu, from their table using their smartphone, avoiding having to go to the counter or queuing during busy periods. Members will be able to use their bonus points, credit card or Google/Android Pay for payments. We are excited to bring you this new technology. Our Food and Beverage Manager Dean will be on-hand to assist our guests during the trial period.
Finally, Membership renewals will commence on the 1st June. Members that are due to renew their membership will receive their notice shortly via email, text or mail. Renewal fees are $5 for 1 year or $15 for 5 years and can be completed at the club reception which is open 7 days and nights per week, alternatively, we can process your renewal over the phone or on the internet.
Thank you for your continued support of your Club.
MEMBERSHIP UPDATE 3RD AUGUST 2020
The pandemic is forcing all of us to adapt at home, at work and at the Club. While the number of active cases of COVID-19 locally remains very low, outbreaks in Victoria and Metropolitan Sydney are also a reminder that we have to remain vigilant and do what we can to reduce the risk of spreading the virus. The recent increase in cases around Brisbane is a concern and reinforces the importance of following good hygiene and social distancing practices and public health guidelines.
With the Victorian Premier declaring a State of Disaster, from today we will not be allowing visitors from Victoria into our venue, we do not intend to offend our Victorian visitors, our primary objective is to provide a COVID safe venue. We have also included to the area’s of Campbelltown, Liverpool and Fairfield Council area’s in New South Wales, Cabramatta, Mount Pritchard, Potts Point, St Leonards and Surrey Hills. Visitors residing in these locations will also be denied entry to the Club until further notice.
For the benefit of our members information, each visitor to our venue must provide identification that we scan, this identification is either a drivers license, proof of age card, passport, or NSW Photo Card (all government issued identification). We hold this information securely. This scanning system will alert our reception staff if the visitor trying to attend the club is in any of the COVID hotspots as detailed above, if identified they are refused entry.
I respectfully ask our members and guests that if you are unwell please do not attend the club. If you are attending the club, please use the hand sanitisers conveniently located throughout the club for your use. Also practice social distancing, the club has its furniture placed so that you can sit safely. Drinking alcohol is only permitted if you are seated, if you are standing our staff will ask you to be seated. We all must play our part to ensure that we are safe.
To date we have had only a handful of guests that we have had to speak to regarding their behaviour. For the 99.9% of our members and their guests your behaviour and adhering to the directions of our staff have been exemplary, thank you.
As the COVID Pandemic continues to unfold, we continually have to adapt to ensure that we continue to provide a COVID safe venue for our members, community and our staff.
We are all in this together.
MEMBERSHIP UPDATE 24TH JULY 2020
Dear Members and our Community,
Our Club highly values the ongoing safety and health of our Members and Staff as its primary concern and duty. We are a registered COVID Safe Business and continue to maintain our very high standards of cleanliness throughout the Club. To that end, I wish to thank our staff for the outstanding job they have done in implementing best practice COVID safety measures for the comfort of our members and guests.
We currently have entry restrictions in effect relating to persons arriving from Victoria. The Campbelltown and Liverpool Local Government Areas in Sydney have now been designated as COVID Hotpots.
If you arrive from the below suburbs, you will not be admitted into the Club. We do not wish to offend, but we have a responsibility to our staff and community.
Airds, Ambarvale, Bardia, Blair Athol, Blairmount, Bow Bowing, Bradbury, Campbelltown, Claymore, Denham Court, Eagle Vale, Englorie Park, Eschol Park, Gilead, Glen Alpine, Glenfield, Holsworthy, Ingleburn, Kearns, Kentlyn, Leumeah, Long Point, Macquarie Fields, Macquarie Links, Menangle Park, Minto, Minto Heights, Raby, Rosemeadow, Ruse, St Andrews, St Helens Park, Varroville, Wedderburn and Woodbine.
Ashcroft, Austral, Badgerys Creek, Bringelly, Busby, Carnes Hill, Cartwright, Casula, Cecil Hills, Cecil Park, Chipping Norton, Denham Court, Edmondson Park, Elizabeth Hills, Greendale, Green Valley, Hammondville, Heckenberg, Hinchinbrook, Holsworthy, Horningsea Park, Hoxton Park, Kemps Creek, Len Waters Estate, Leppington, Liverpool, Luddenham, Lurnea, Middleton Grange, Miller, Moorebank, Mount Pritchard, Pleasure Point, Prestons, Rossmore, Sadleir, Silverdale, Voyager Point, Wallacia, Warwick Farm, Wattle Grove and West Hoxton.
3012; 3021; 3032; 3038; 3042; 3046; 3047; 3055; 3060 and 3064.
I wish to remind our members and their guests, that if you are feeling unwell, please do not attend the club. For those attending the club, social distancing and hand sanitising are personal responsibilities. IF you are provided with an instruction from our staff, please respect and abide by that instruction particularly around social distancing and mingling.
As this pandemic continues to unfold we will continue to make decisions and inform our members and community. These decisions will always be made in the best interests of providing our staff and members a COVID Safe venue.
On behalf of the Board and our staff, I wish you all well and good health.
MEMBERSHIP UPDATE 20TH JUNE 2020
The club building works continue at a rapid pace with the finish line closer each day.
The scheduled completion is the 30th June and we are well on track to be completed by then. Next Tuesday 23rd June our new Gaming Bar will open for bar service. Over the course of the next week we will be introducing to our gaming players, barista made coffee along with a snack food menu available whilst we are open. The much-anticipated new toilet facilities will open on Tuesday 30th June along with our new Function Bar.
The NSW government has confirmed further easing of restrictions over the club industry with the one person per four square meter rule applying across the entire venue from the 1st July 2020. This will increase our current capacity of 162 to 254.
Rivers Dining will be launching two new initiatives as a direct result from our members survey that was recently conducted.
- Starting from Wednesday 24th June we will be offering Takeaway Meals from our menu with a Members special of 10% off the menu price up to and including Friday 24th July 2020. Takeaways will be available lunch and dinner, to place your order please call Reception on 667 1388.
- We will be offering a range of Heat and Eat meals for members to purchase at the club from Thursday 25th June 2020, the opening members special price of $8.00, these meals can be purchased through Rivers Dining and Bar.
We have been trailing over the last couple of Fridays On-line Raffles with the profits generated going to local charity groups. These raffles have proven very popular with members able to purchase raffle tickets from any web enabled device (mobile phone or computer) and then watch the draws live or replayed from the comforts of their home.
Starting from Friday 26th June 2020 we will be conducting these draws at 6:30pm, tickets can be purchased online, by telephone 6672 1388 or purchase with cash at Club Reception.
MEMBERSHIP UPDATE 10 JUNE 2020
We have now been opened nine days (9) after a seventy (70) day hibernation. The response from our members and their guests has been overwhelmingly positive. To our 29 staff whom we have been able to re-employ through Jobkeeper congratulations on getting the club ready to open in the “new normal” and provide great service to our members.
Whilst we are still in stage one of re-opening we have a venue capacity of 162 at any one time, therefore we are not able to provide the full suite of members entertainment and promotions that our members have been accustomed to over the last few years. As restrictions are further eased in the coming weeks/months we will re-assess and advise our members accordingly.
Our current trading hours are:
Wednesday – 9am – 10pm
Thursday – 9am – 10pm
Friday – 9am – 11pm
Saturday 10am – 11pm
Sunday 11am – 7pm
Monday 9am – 8pm
Tuesday 9am – 9pm
Rivers Dining trading hours are:
Wednesday – 9am-2pm & 5.30pm-8pm
Thursday – 9am-2pm & 5.30pm -8pm
Friday – 9am-2pm & 5.30-9pm
Saturday 10am-2pm & 5.30pm-9pm
Sunday – 11am-2pm
Monday 9am-2pm & 5.30-7.30pm
Tuesday 9am-2pm & 5.30-7.30pm
Bookings are essential and can be made via the following link https://www.thefork.com.au/restaurant/murwillumbah-services-club-r607207
or through Reception on 6672 1388.
We have re-introduced our Members Dining Specials:
Monday nights – Barramundi Chips and Salad for $13.90 with a middy of Stone & Wood
Tuesday nights – Rump Steak, Chips and Salad for $14.90
Wednesday nights – Schnitzel night at $14.90
BlackBoard Chef’s Special for lunch Monday through Friday at $10 Member price.
Friday and Saturday Night Blackboard Chef’s Special as well.
The Club has 15 Hand sanitising stations throughout the venue and our friendly staff are regularly cleaning all high contact touch points to ensure we provide you a safe venue to relax.
Have a great week and we look forward to seeing you at the club soon.
MEMBERS UPDATE 3rd JUNE 2020
I have been contacted by Members over the past few days asking many questions regarding Club activities and Member benefits, the main questions related to:
Renewals and Membership – I am pleased to advise that the Board of Directors have extended every members membership as at the 22nd March 2020 an additional year, free of charge. If your membership was due for renewing on the 30th June 2020, it has been extended until 30th June 2021. For those members with multi-years, your membership too has been extended by one (1) year.
Reward Points – Balances will remain the same as what they were as at close of trade 22nd of March. These balances will be available for use now that the Club is re-open. Those members in Platinum and Gold tier will have until 30th September 2020 use their points balance before they expire.
Tier Levels – The tier level you had reached at the time of the club closure will remain as it is when the club re-opens. No Downgrades will be done until 31st December 2020.
Promotion Entries – All promotion entries earned toward the final draw of the “March $5000 Cash Giveaway” promotion, and the Keno “Win a BBQ” promotion shall remain in place until these promotions are re-instated.
Membership Details – All details remain in our secure system and have been re-activated on the 1st June 2020. Members will be required to update details upon their first entry back into the club after re-opening.
Gaming Card Accounts – Balances will remain the same as what they were at the end of trade on the 22nd of March 2020. All funds will be available for use now that the club has re-opened.
Vouchers & Gift Cards – Any vouchers or Gift Cards with an Expiry date of while the club was closed will remain valid. Please enquire at reception, we will provide details to members on the new periods of redemption for these vouchers that were valid after the 22nd of March 2020.
Members Birthdays – Members Birthdays in April and May will have vouchers loaded onto their cards for use until 31st July 2020.
Promotions & Entertainment – At this time whilst restrictions are still in place, we will not be conducting our normal suite of promotions, raffles, trivia and bingo. Unfortunately, whilst our venue capacity is still limited, we will not be hosting Entertainment.
Entry to the club – At this point in time we are only admitting to the club one guest with each financial member. This is due to our venue capacity. This will be lifted as restrictions are eased.
Kids Meals & Kids Room – Given the restrictions on our dining capacity, our kids value meals of $3.90 have been removed from the menu, along with the closure of the kids room. As the government eases restrictions over the coming weeks and our venue capacity increases we will bring back these much loved and valued member services.
On behalf of the Board, Management and our entire Staff, I would like to take this opportunity to thank you for your support during this time and thank you for the amazing messages of support we have received throughout the past two months.
MEMBERS UPDATE 31 May 2020
COVID-19 Information/Re-Opening requirements and restrictions.
The club is re-opening from 1st June 2020. We are pleased to present a COVID Safe venue for our members and community. A number of changes have been made to accommodate the new trading environment that we operate in.
Our venue will have a capacity limit of 145 people to ensure social distancing, and each of our spaces within the club are clearly signed as to their capacity amount.
Initially, we will be only admitting members and one guest of a member to the club, no visitors will be admitted. This measure is due to the small venue limit that we will start with, and as restrictions are lifted and our venue capacity is increased, this measure will be reviewed.
Members and guests will need to provide a contact number and/or email address at reception. This is a condition of entry and a requirement of the NSW government for contact tracing purposes.
Don’t forget to bring your members card with you. Members must swipe their membership card in the Members Kiosk and member’s guests must sign-in to gain entry.
All members will receive Bonus Visitation Points upon swipe during June 2020. The amount will be according to your membership tier.
If you have any further questions regarding the club’s re-opening, our Reception Staff will be there for you every step of the way.
We are open 7 days, Monday to Saturday from 9.00am, & Sundays from 11.00am. Rivers Dining facilities are open 7 days a week with meals available from when the club opens. Sunday for lunch until 2.30pm and Monday to Saturday for both lunch and dinner. These times will be reviewed on a weekly basis.
Rivers Dining will be reopening with a new menu (check out our website -https://msmc.org.au/eat-drink/rivers-dining/ ). At this stage, no bookings are required for lunch-time dining but this may change with demand. We will be bound by capacity limits so there may be a wait for entry during busy periods.
Evening meals are available from 5.30 pm (Mon – Sat)
BOOKINGS ARE ESSENTIAL
We will have an online-booking site up and running soon using “The Fork” but in the meantime, please call the club on 02 6672 1388 to make a booking. Choice of two sitting times Thursday to Saturday: 5.30 – 7.00 pm or 7.30 pm to 9.00 pm.
Social-distancing Tip: Consider dining with us earlier in the week rather than on the weekends, it will be less busy. ????
During COVID 19 restrictions, at this stage, we cannot cater for functions of people greater than 10 and we have no rooms available for hire for meetings.
Bar and Keno facilities are open but our Courtesy Bus will not be operational for the first week we re-open.
Bingo, Trivia, on-premise Meat Raffles, Entertainment, Members Badge Draws and general promotions will not be offered during this restrictive operation environment. These will be reviewed on a periodic basis.
MEMBERS UPDATE 29 MAY 2020
Good Afternoon All,
We are working hard to present a COVID Safe venue for our members and community as well as a safe environment for our staff to work in. A number of changes have been made to accommodate the new trading environment that we operate in. Our venue will have a capacity limit to ensure social distancing, as will each of our spaces within the club, we will confirm the limit once the government has provided us with further details. There will also be entry requirements that we will detail to our members over the coming days.
Our trading hours for the first week will be:
Monday 9am to 7pm
Tuesday 9am to 8pm
Wednesday 9am to 9pm
Thursday 9am to 9pm
Fridays 9am to 10pm
Saturdays 9am to 10pm
Sundays 11am to 6pm
Public Holidays 11am to 5pm
Trading hours will be reviewed on a weekly basis. We will be providing the following services:
Resturant and Cafe
Great customer service
Whilst we operate in this restrictive environment there will be no:
Members general promotions
These will be reviewed on a periodic basis.
SAFETY AND HYGIENE
The club has installed hand sanitizers throughout the venue for your comfort, your cutlery will be individually packaged, we will be cleaning all high touch area’s throughout the club, we will also be monitoring social distancing. The club is receiving a professional “Deep Clean” by our contract cleaning company prior to reopening on Monday. The building works are nearing completion, with the new entry stairs and ramp handed over today. The new toilets will be two weeks from completion and our two new bars set to open at the end of June 2020.
Upon your return to your club if you see things that aren’t quite right in your eye, please speak to our friendly staff or our COVID Safety officer in the high vis vest and they will endeavour to address your issue. We have gone to a lot of effort over the last few weeks in preparing our staff to be re-employed, with all of the staff being trained in COVID Safety. We are very excited about the re-opening on Monday and look forward to greeting you all and providing outstanding customer service in a safe environment.